Kenya Airways Unveils its Revamped Online Booking Platform

Kenya Airways has today unveiled its new online booking platform. The airline says this platform is faster and user friendly than what was there before. 

This platform builds on the successful launch of its new website last year. It marks the second phase in the airline’s ongoing commitment to enhance the online customer experience. The airline hopes the new booking engine will significantly reduce flight booking time and lead to faster loading times for page sessions. This will help bring to an end session timeouts and repeated prompts. 

“Technology is a key driver in ensuring exceptional customer service. This revamped booking platform delivers a significantly smoother online experience, streamlining everything from flight searches to booking, payment, and check-in for our digital-savvy customers,” says Julius Thairu, Chief Commercial and Customer Officer (CCCO) at Kenya Airways. 

Kenya Airways has also introduced a free online self-rebooking service that will allow customers to rebook seamlessly during flight disruptions without calling the contact center. This service gives guests the control to select flights that are convenient for them based on their schedule, streamlining the process of re-booking alternative flights during flight rescheduling or cancellations. This will ensure minimal inconvenience thus enhancing customer satisfaction and operational efficiency.

“Our goal is to streamline all our processes to ensure efficiency and convenience at all touch points in the customer journey. This is through integrating technologically advanced solutions that give our guests control and allows them to self-service and save time,” Julius noted. “This move demonstrates the airline’s pursuit of innovation to enhance its digital operations and provide a rewarding travel booking experience for every customer.”

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