RoomRaccoon Powers LOV Hospitality Group with Advanced Hotel Management Technology in Mauritius
RoomRaccoon, a leading hotel management system for independent properties, has been selected by hospitality group Luxury Ocean Vacation (LOV) to manage the operations of its range of luxury beachfront penthouses, suites, and private villas in Mauritius. Initially, the partnership will see 22 properties in the LOV portfolio adopt RoomRaccoon’s all-in-one platform, with new projects coming up in the following months.
“Like us, LOV values the role modern technology plays in creating unforgettable experiences for guests,” says Tymen van Dyl, CEO and Founder of RoomRaccoon. “By empowering LOV with a centralised digital framework, we are proud to support their vision of modern hospitality, guaranteeing that every guest interaction remains seamless and memorable across all their properties.”
With plans to establish restaurants, bars, and even luxury cruises, LOV sought a Property Management System (PMS) equipped with cross-sell functionality to drive growth and enhance guest experiences. With RaccoonUpsell, RoomRaccoon’s digital guest service menu, LOV will promote its offerings and additional services to guests during booking and online check-in, as well as manage inventory across its properties.
Discussing the motivations behind the new partnership, Ludovic Armand, LOV’s Chief Hospitality Officer, says: “In this competitive industry, RoomRaccoon is certainly a strategic partner to help us streamline our internal processes to enhance LOV properties’ competitive positioning and drive our growth in line with our sales and marketing objectives. It also facilitates workflow automation for our finance team with connectivity to Quickbooks Accounting Software, contributing to overall operational efficiency, which is much needed in a small organisation with great aspirations.”
A key factor in the decision to select RoomRaccoon is the strength of its revenue management products. Transitioning to RoomRaccoon, LOV will adopt seamless rate automation with RaccoonRev. This approach will grant them a competitive edge by dynamically adjusting rates based on the latest market information.
“We are eager to implement this time-efficient tool and to see the positive impacts on our booking ecosystem, including dynamic rate updates across over ten channels, and real-time inventory access for our partners, among other advantages,” says Ludovic Armand.